Shipping policy

What are my shipping options?

Please see the checkout pages for the latest shipping options with charges and delivery estimated times.

Are there any additional fees?

Orders from Europe and Rest of the World will be shipped as Delivery Duty Unpaid and may be a subject to sales tax, duties, and administration charges.

Please be aware that delays may be imposed by your country’s customs clearance. 

We are not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.

What if I reject shipment?

Customers rejecting a shipment will be charged both way of shipping cost and a flat £15/€20 admin fee. 

How can I track my order?

You will receive an email or a text message with tracking information when the order will be processed. The handling time to process orders might take up to 72 hours.

Can you change the delivery address?

If you contact us immediately upon placing an order we will do our best to amend your delivery address, although if your order was already processed we cannot change your delivery address.

What if I give you wrong or missing address information?

If your parcel is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. 

We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

What happens if my parcel is delayed or lost?

A parcel is considered lost after it has been in the postal system for a period of 15 business days for United Kingdom orders and 21 business days for Europe or the Rest of the World orders. 

We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.

What happens if my parcel arrives damaged?

If you received your order damaged, please immediately contact the shipment carrier or our customer support team to assist you with a claim. Please save all packaging material and damaged goods before filing a claim. If possible please take pictures of the packaging before opening the parcel. 

We are not responsible for any products damaged or lost during shipping.

Can you deliver to P.O. boxes or APO/FPO addresses?

No, we don’t offer delivery service to P.O. boxes or APO/FPO addresses.